AIgent Privacy Policy

1. Introduction & Scope

This Notice applies to our processing of personal information, whether online or offline, in the following situations:

• Visitors to our website where this Notice appears, including our site link (the “Site”)
• People who register or create accounts with us to access or use parts of our Services
• Participants in our events, research studies, or trainings
• Those who subscribe to receive marketing, newsletters, or communications from us
• Current, former, or potential customers (“Customers”); and anyone who interacts or engages with our Services in any way

We may issue supplemental privacy notices depending on how you engage with us, and those notices will govern in case of conflict with this general Notice.

This policy does not cover personal information about job applicants, employees, or contractors within our employment relationships.

When you use our Services owing to your relationship with a Customer of ours, that Customer may direct how your data is processed. In such cases, the Customer’s own privacy policy may apply; if you wish to understand how your data is handled in that setting, you should contact the relevant Customer.

2. Information We Collect

We may collect personal information in three main ways: directly from you, automatically from your usage of our Services, and from third parties. In some cases, we combine information from multiple sources.

Collected Directly from You

Depending on how you interact with us, we may collect:

• Contact details (name, email, phone number, company name, etc.) when you reach out to us or sign up
• Profile/account information (username, password, title, company, etc.) if you register or log in
• Billing or payment details when you make purchases, plus shipping address, purchase history, and related financial data
• Records of communications or interactions (such as via email, forms, social media, or community forums), including content you submit and our responses
• Promotional preferences, feedback, or survey responses, event/training participation details
• If you use our Slack app, when you authorize it: workspace IDs, user IDs, timestamps, message payloads, metadata; data not essential to functionality is discarded or not retained
• Business development information, including about customers, vendors, prospects, etc.

Collected Automatically

We may gather data automatically through your use of the Services, including via cookies, pixels, and similar tracking technologies. Examples:

• Device and browsing data: browser type, IP, device type, operating system, language, timestamps, referring pages, etc.
• Usage and activity data: pages viewed, features used, content clicked, how long you stay, etc.
• Approximate location (from IP)
• Other derived or inferred data

From Third Parties

We may receive information about you from third parties such as:

• Social media platforms, when you interact via those channels
• Marketing, analytics, or data partners who provide us with information about potential or existing users
• Referral sources, prospective customer data, or public databases
• Any third-party services or integrations that you choose to connect with

If you do not provide certain pieces of personal information, it may prevent us from offering some services, features, or responding to you properly.

3. Why We Collect & Use Data

We use personal data for various purposes, including but not limited to:

• Running and delivering our Services; managing your account; offering technical, customer, or other support
• Analytics, research, performance measurement, and improving how our Services function and are structured
• Sending you requested content, newsletters, notifications, or service-related announcements
• Customizing or personalizing what you see or receive via our Services
• Marketing and advertising, including offers, new features, or promotions
• Planning, hosting, or managing events, webinars, trainings, and related communications
• Ensuring security, preventing fraud or improper use of our Services, protecting rights and safety
• Complying with legal or regulatory obligations; responding to subpoenas, court orders, or other lawful requests
• Internal auditing, financial accounting, risk management, and corporate activities like mergers or reorganizations

4. Sharing of Personal Information

We may share your personal information with:

• Our affiliates and subsidiaries
• Our Customers in situations where data is processed on their behalf
• Service providers who perform tasks for us (e.g., payment processors, cloud or hosting providers, email delivery, analytics)
• Other users of the Services, in contexts where features are public or interactive, content you post in forums or public sections may be visible to others
• Third-party marketing, analytics, or advertising partners

Additionally:

• In business transfers (e.g., mergers, acquisitions), we may transfer or share your data
• When legally required or to comply with judicial or governmental orders
• To protect our rights, safety, or property, or those of others
• In any other circumstances where you give us consent or where disclosure is required by law

We may also disclose de-identified or aggregated data (which cannot reasonably identify you) for purposes like analytics, reporting, and research.

Some disclosures may involve sending your information outside your country of residence. Where that happens, we take care to ensure that such cross-border transfers meet applicable legal protections.

5. Cookies & Tracking Tools

We and third parties we work with use cookies, pixels, logging tools, local storage, and similar mechanisms to collect information about how you use the Services.

These tools help us:

• Understand how people access and interact with our Site/Services
• Diagnose performance issues, errors, or bugs
• Secure, optimize, and improve the Services
• Personalize content, marketing, and user experience

You can control cookies and tracking via your browser/device settings. If you block or delete cookies, some features of our Services might not work properly.

Third-party analytics (e.g., Google Analytics) are used to provide us with usage reports. Such third parties may use similar tracking tools. For the privacy practices of those services, you should review their terms.

6. Your Data Rights & Choices

• Marketing Communications: You may opt out of promotional or marketing messages at any time by following unsubscribe instructions or contacting us. Please note, even if you opt out, we may still send essential communications about your account or Services you’ve requested.
• Cookie & Tracking Preference: You can adjust browser/device settings to block or delete cookies, block tracking, or get notifications. These preferences may need to be set separately on each browser or device you use.
• Opting out of Third‐Party Advertising: Where applicable, you may use industry programs or tools to limit or opt out of targeted advertising.
• Access, Transfer, Deletion: You have the right to request access to, correction of, or deletion of your personal information. You may also request that your data be transferred to another party. Use the contact details in Section 14 to make those requests.

7. Links to Third-Party Services

Our Services might include links or connections to third-party sites, integrations, or features. Those external sites or features are governed by their own privacy policies, not ours. We are not responsible for how those third parties manage your information, so you should always review their privacy terms before using them.

8. Content Shared by Users

We may provide public interactive features (forums, discussion boards, etc.) where you can submit content. Anything you post on such public parts may be viewable and searchable by others (users and possibly the public). By submitting content in those areas, you acknowledge that any expectation of privacy or confidentiality for that content is limited.

9. Protection of Children’s Data

Our Services are not intended for minors. We do not knowingly collect personal information from children. If you think we may have collected information from a child in violation of the law, please contact us (see contact section below).

10. Data Security & Storage Duration

We maintain your data in encrypted systems/databases, whether managed by us or our service providers. We use reasonable technical and organizational safeguards to protect against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no system can be completely secure. You can help protect your personal information (e.g., by choosing strong, unique passwords and not sharing them).

We retain personal information for as long as needed to provide the Services, for marketing purposes, or to meet legal or regulatory obligations. After that, we will delete or anonymize information unless legally required to retain it longer.

11. Updates to This Privacy Policy

We may revise this Notice occasionally. When we do, we will update the date at the top. If we make material changes affecting prior collected personal information, we’ll try to notify you (e.g., by email or by conspicuous notice on our Site).

12. Additional Provisions for Australia

If you are an Australian resident, you may have certain rights regarding your personal information under the applicable data protection laws in your jurisdiction. You can exercise any of the rights below at any time by contacting us using the details provided at the end of this policy.

• Access – You can request to see the personal information we hold about you. In some cases, we may not be required to provide access or make corrections to certain information.
• Correction – You can request that we correct any personal information we hold about you if it is incomplete, inaccurate, or outdated. We may need to verify the accuracy of the updated information you provide.

There is no fee to request access to your personal information. However, we may charge reasonable costs for providing access, such as photocopying or the time spent compiling large amounts of data.

We will respond to your requests for access or correction within a reasonable timeframe and take reasonable measures to ensure that the personal information we hold remains accurate, complete, and up to date.

If you have a complaint about how we have handled your personal information, including any requests to exercise your data rights, please contact us. We will review your complaint and decide whether it requires further investigation. We will inform you of the results of our review and any follow-up actions.

You also have the option to contact an independent advisor or the relevant data protection authority in your jurisdiction for guidance on other remedies or courses of action that may be available.

13. Rights Under EU and UK Laws

Rights of Individuals (Data Subjects)

Under European and UK data protection laws, you may have certain entitlements in relation to your personal information. To understand whether these rights apply to you and how to exercise them in your location, please reach out to us at contact@canvaspdf.com.

Below is an outline of the key rights available under the GDPR, relevant to individuals located in the EEA or UK:

• Access Request – You may ask for a copy of the personal data we hold about you and confirm that we are handling it lawfully.
• Correction – If the data we store about you is incomplete or inaccurate, you may request that we update or correct it.
• Deletion (“Right to be Forgotten”) – You may ask us to erase your personal data where there is no valid reason for us to keep using it, or where you have exercised your right to object to processing.
• Objection to Processing – You may challenge our use of your personal data where the legal basis is a legitimate interest (ours or a third party’s), if something specific about your situation gives you grounds to object.
• Restriction of Processing – You can ask us to pause processing of your data, for example, while we verify its accuracy or our reasons for holding it.
• Data Portability – You may request that your personal data be transferred to another organization.
• Withdrawal of Consent – Where our use of your data is based on consent, you have the right to withdraw that consent at any time. Withdrawal will not affect any lawful processing already carried out.
• Lodge a Complaint – If you believe our data practices breach the law, you may file a complaint with a supervisory authority. We ask that you contact us first so we can try to resolve your concerns. Contact details for EEA regulators can be found at EDPB, and for UK residents at the ICO.

You can exercise these rights by contacting us directly. Please note that each request will be handled in accordance with the limitations and conditions set out in the relevant privacy laws.

Transfers of Data Outside the EU/UK

As an international business, it may be necessary for Aigent to move your information beyond your home country, including to locations such as California, USA. This means your personal data may be stored or processed in other regions. We will always take measures to safeguard your rights when making such transfers.

For transfers outside the EEA/UK, we will either:

• Transfer your information only to countries recognized as providing adequate protection under Article 45 of the GDPR, or
• Put in place appropriate additional protections as required by law. These may include Standard Contractual Clauses (SCCs) under Article 46(2) GDPR, certification frameworks, or other lawful mechanisms.

You may contact us at any time if you wish to learn more about the protections we rely on when transferring your data internationally.

Legal Basis for Processing (EU/UK)

The lawful ground for processing your personal information will depend on the type of data and the context in which it is collected. The key legal bases we rely on are:

• Contractual Necessity – when processing is needed to fulfil a contract with you, or to take steps at your request before entering a contract.
• Legitimate Interests – when processing is required for our legitimate business needs, balanced against your rights.
• Consent – when you’ve given us clear permission.
• Legal Obligation – when processing is required by law or regulation.

14. How to Contact Us

If you have any questions, concerns, or requests about this Notice or our privacy practices, you may reach us at:
Email: contact@canvaspdf.com